CUSTOMER GUIDE & ROOF CARE PROGRAM
Customer Care
Everything you need to know about our roof moss, mould and lichen treatment —
plus a quick way to share feedback or raise a complaint.
Why Choose The Moss Crew
Specialists in roof moss, mould and lichen treatment
Safe treatment that avoids damaging high-pressure waterblasting
Treatment designed to kill moss at the root
Helps extend the lifespan of your roof
Trusted local Hawke's Bay service
Fully insured with public liability insurance
Signs Your Roof Needs Treatment
Visible green, black or white growth on roof tiles
Blocked or overflowing gutters from moss debris
Discoloured or stained sections of the roof
Lifted tiles or accelerated wear in patches
Damp or musty smells inside the roof cavity
Our Treatment Process
01. Free on-site inspection and quote
02. Safe, targeted application of our specialist treatment
03. Treatment penetrates and kills moss, mould and lichen at the root
04. Natural weathering removes growth over the following weeks and months
05. Optional follow-up visit to ensure long-term results
Aftercare & Roof Care Program
After treatment, our Roof Care Program helps keep your roof protected long term. We recommend a maintenance treatment every 2–4 years to prevent moss from returning and to avoid the long-term damage it can cause.
We'll contact you when it's time for your next visit — no need to remember dates.
Get In Touch
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